TERMS AND CONDITIONS GOVERNING THE ACCESS AND USE OF THE PSA MARINE ONEHANDSHAKE APPLICATION

(THE “APPLICATION”)

 

Last modified: 29/09/2021 09:35

The ONEHANDSHAKETM Application is a technological platform developed by PSA Marine (Pte) Ltd (“PSAM”) that aims to take an innovative approach in connecting various stakeholders in the maritime ecosystem and their supporting players in the logistical chain. The purpose of the Application is to provide Users access to real time information for better planning and resource optimization.

 

1.             Terms

 

These terms and conditions ("Terms") apply to the User’s access and/or use of the Application and/or any service(s) available at the Application (collectively, referred to as “Services”) and constitute a legally binding agreement between the User and PSAM. By using the Services, the User agrees that the User has read, understood, accepted and agreed to the Terms. If you do not agree to and accept the Terms, please do not continue using the Services.

 

2.             Definitions and Interpretation used in and/or the purpose(s) of the Terms

 

(i)    These Terms include and incorporate PSAM’s General Operating Conditions (available at https://www.psamarine.com/quick-links/general-operating-conditions/.

 

(ii)   A “User” means the subscriber of the Services that is authorized by PSAM and includes any of its User Administrators, servants, employees, staff, officers, directors, agents, contractors and/or representatives (“User Personnel”) who access and/or use the Services.

 

(iii)  Affiliates” of PSAM mean PSA International Pte. Ltd. and direct or indirect subsidiaries of PSA International Pte. Ltd. or PSAM;

 

(iv)  Cybersecurity Standards” mean such standards and measures as may from time to time be applicable to PSAM for compliance with applicable laws, and PSAM’s security and governance requirements, as may be notified to the User or set out in PSAM’s policies and procedures for the Application;

 

(v)   System” means any system or network of systems (including any relevant hardware, software, portal, platform, application programming interface, application, device or tool) and any customization, development, modification and enhancement thereto, including any related code, data, documentation or other material (as updated from time to time).

 

3.             Ownership; User License

 

3.1.         PSAM solely owns the Application, including without limitation its software programs, design, functionality, interoperability interfaces, data compilations, domain names, the ONEHANDSHAKE website at https://web.onehandshake.com, texts, images, graphics, logos, trade and service marks including ONEHANDSHAKETM and  (together, the “ONEHANDSHAKE trademarks”), digital downloads, etc., and all the intellectual property rights thereof, whether registered or not or registrable or not.

 

3.2.         PSAM has the right to copy, access, use and retain information or data uploaded by the User to the Application (and may sub-license, assign or transfer such right without User’s consent) for purposes reasonably connected to the operation, improvement and maintenance of the Application, and provision of the Application for use by all Users, which right will continue perpetually after termination of a User’s license of the Application. The purposes for which PSAM will use information or data uploaded to the Application include without limitation:

 

(i)    maintenance, support and testing of the Application and any related System(s);

(ii)   testing, implementation and maintenance of any System(s) (whether belonging to PSAM or third parties) for sharing of information or data from or in the Application, and for delivery of services under third-party tools integrated with the Application;

(iii)  reporting to regulators or where required to be disclosed by a competent government authority or under applicable laws;

(iv)  data analytics, research and development, or improvements relating to the Application or any related System(s), and other projects or operations which PSAM or its Affiliates may be involved in;

(v)   any other purpose that has been notified to the User in any Terms Revision (defined below) or any other part of the Application.

 

3.3.         The User is granted a limited, revocable, non-assignable, non-sublicensable license to access the Application under these Terms for the period such license is valid and has not been terminated.

 

4.             User Accounts; Administration

 

4.1.         Each User will be assigned an account by PSAM (“Account”) for the purpose of administering its User Personnel Accounts, accessing and/or using the Services. The User may create additional accounts for access and use of the Services by User Personnel (the “User Personnel Accounts”), which together with the Account, are referred to as the “Corporate Accounts”. The maximum number of active User Personnel Accounts permitted shall be determined by PSAM for each User.

 

4.2.         The Corporate Accounts shall be administered by the minimum number (as determined by PSAM) of primary and secondary administrators (the “User Administrators”, and each a “User Administrator”) at all times. The User Administrators shall be assigned by the User. Each of the User Administrators shall be responsible for:

(i)    assessing the appropriate authority level for, and assigning rights and capabilities to User Personnel under User Personnel Accounts;

(ii)   ensuring that all information and details regarding the User, the User Administrators, and User Personnel are up-to-date, accurate and complete;

(iii)  transferring, terminating or cancelling User Personnel Accounts upon any User Personnel ceasing to be authorised to operate any User Personnel Account.

 

4.3.         The User may appoint PSAM to perform the role of the User Administrators (for a fee or otherwise agreed by PSAM). Where PSAM acts as the User Administrator, the User must:

(i)            give instructions to PSAM for the assignment of rights and capabilities to User Personnel under User Personnel Accounts;

(ii)           promptly inform PSAM of any change in, and ensure that all information or details regarding the User and the User Personnel are up-to-date, accurate and complete; and

(iii)          give at least fourteen (14) days’ reasonable prior written notice to PSAM (or such shorter period as may be indicated in PSAM’s policies and operating procedures) to transfer, terminate or cancel any User Personnel Account for any User Personnel who is or will cease to be authorised to operate such Corporate Accounts.

 

4.4.         The User may, at any time, terminate PSAM’s appointment as User Administrator upon giving prior written notice and nominating replacement User Administrators in accordance with sub-clause 4.2.

 

5.             User’s Obligations


5.1.         A User is fully responsible for:

 

(i)            ensuring the confidentiality and security of its Corporate Accounts and use of the Application and/or the Services which include without limitation:

a.     implementing necessary and appropriate security procedures and measures to protect data transmissions against unauthorized access, alteration, delay, loss or destruction;

b.     maintaining the confidentiality and security of its Corporate Account details, including username and password,

c.     adopting the recommended security protocols or measures by PSAM as may be applicable from time to time.

 

(ii)           the full compliance of all the Terms by each of its User Personnel; and

(iii)          all the activities that occurred or are occurring under its Corporate Accounts.

 

5.2.         By using the Application, the User agrees that:

 

(i)          it will only use the Application in compliance with applicable laws and solely for lawful and permitted purposes;

(ii)          it will use all reasonable efforts to provide complete, accurate and current information in respect of the Services and undertake the responsibility to maintain and update its information in a timely manner to keep it complete, accurate and current at all times;

(iii)          other Users of the Services may rely on its information as accurate, current and complete; and

(iv)          it assumes full responsibility and liability for all loss or damage suffered by itself, other users of the Application and Services or PSAM as a result of its breach of the Terms.

 

5.3.         In relation to its access or use of the Application and Services at all times:

 

(i)            the User confirms that all information and data which is input by the User in the Application and the Services:

a.     may be used in the Application and made available to other Users of the Application and is not subject to any confidentiality restriction of the User or other such confidentiality restriction of or obligation to a third party;

b.     is provided without breach of any applicable laws;

c.     is not otherwise secret or confidential under any contract or applicable law;

d.     does not include or comprise any Personal Data;

e.     is permitted to be uploaded by the User, and used or transferred by PSAM subject to these Terms;

f.      is true, accurate and complete, and has been verified with reasonable due diligence by the User.

 

(ii)           the User acknowledges that PSAM will rely on the information and data which is input by the User in the Application being true, complete and accurate for purposes of disclosing such information and data to regulators or pursuant to any applicable laws. The User must promptly inform PSAM and update the information or data in the Application, should there be any change in such information or data, or where the User discovers any inaccuracy in such information or data.

 

5.4.         The User shall comply with all Singapore and foreign laws and regulations relating to export control, trade and economic sanctions (“Trade Control Laws”) applicable to information and/or data of the User uploaded or hosted in the Application, or transactions (including use or transfer of any data, technology, goods, supplies or services) which are managed using the Services. In particular, the

User shall not transfer to PSAM nor cause PSAM to transfer, any information or data (1) in breach of the Trade Control Laws, or (2) to any sanctioned country, region or person to whom transfer of such information or data is prohibited under the Trade Control Laws and/or (3) that require any third-party or government approval or authorization for use or transfer. PSAM reserves the right to decline service or remove any transaction(s) which it determines could constitute a violation of the Trade Control Laws or a breach of this Clause, without any liability to the User.

 

6.             User Rights; Suspension of Service

 

6.1.         PSAM has the full discretion to determine rights and capabilities that may be assigned to User Personnel and User Administrators for input, editing, deletion, downloading and access to information and data within the Application. The User acknowledges that information and data input in or uploaded to the Application may, as determined by PSAM from time to time, (1) be restricted from editing or deletion, (2) accessible to the User for limited periods.

 

6.2.         PSAM reserves all rights to:

(i)            suspend, cancel and/or terminate any Corporate Account and/or any Service(s); and/or

(ii)           edit, amend, modify, cancel and/or remove any job orders, content(s) and/or information on the Application,

as it deems necessary in its discretion.

 

7.             No Warranty

 

7.1.         PSAM makes no guarantee, warranty, representation or undertaking whatsoever, whether express or implied or otherwise, to any User:

(i)            that any or all of the Services will at any time meet any User’s requirement(s);

(ii)           that any or all of the Services will at any time be available or accessible or operational; and/or

(iii)          that any or all of the Services will be suitable for use with any device or network infrastructure.

 

7.2.         PSAM has not verified and is not responsible for verifying or warranting the quality, authenticity, accuracy, completeness or suitability of any information or data input by the User or other Users in the Application and/or available through the Services. The User expressly agrees that it has not, and shall not make any reliance on PSAM in connection with the provision of such information, data or the Application and the Services, and shall be responsible for independently verifying such information or data available within the Application or through the Services.

 

8.             Permitted Purpose and Unauthorised Acts

 

8.1.         The User may only use or permit the use of the Application and/or the Services for the permitted purposes for which the Application and/or the Services are made available by PSAM, as may be set out in PSAM’s policies and operating procedures.

 

8.2.         The User may not copy, reproduce, use, distribute, commercially exploit or advertise, without the prior written approval of PSAM, any part of the Application, including the corporate logo of PSAM and the ONEHANDSHAKE trademarks, and/or information or data in the Application or which may be accessible through the Services. Such approval may be given on such conditions as PSAM determines in its sole and absolute discretion (including imposition of a license fee, if applicable).

 

8.3.         The User must not make use of, attempt to or permit others to access the Application or the Services using any devices or third-party software which is not approved by PSAM, including without limitation, robots, spiders, data miners, crawlers, bots, browser plug-ins, browser extensions or add-ons, or any other automated device, program, tool, algorithm, process, type of

code or script or methodology to access, acquire, scrape, automate, modify the appearance of, harvest or copy information or data from, or monitor the Application or systems belonging to or operated by PSAM, or override any security feature, bypass any access control or use restriction of the Application or the Services. Breach of this sub-clause may result in the User’s access to the Application and/or the Services being affected, suspended, restricted or revoked without notice. PSAM shall have no liability to the User arising from or in connection with any action(s) taken under this Clause.

 

8.4.         The User shall not and shall ensure that each of its User Personnel and/or any person under its control or permitted to access or use the Application and/or the Services through its User Account shall not commit any unlawful, unauthorized or improper act or omission in breach of applicable laws or the Cybersecurity Standards, or which may damage, corrupt, or cause loss of information or data in the Application (“Unauthorised Act”) including but not limited to the following acts and/or omissions, and any acts which are described as prohibited under any user policy or code of conduct that may be made available in the Application from time to time:

 

(i)            use the Services or the Application without a valid license from PSA, or in breach of these Terms;

(ii)           use any of the Services with any external program(s) in a manner that intentionally circumvents any of the Terms;

(iii)          license, sub-license, sell, re-sell, rent, lease, transfer, distribute or time-share any of the Services or otherwise make any of the Services available for access and/or use by any third party other than the permitted User Personnel;

(iv)          access the Services or the Application from a jurisdiction where the Application or Services are not permitted to be accessed, or where access is restricted;

(v)           access and/or use the Services for the purpose of developing or operating application(s) and/or service(s) intended to be offered to third parties in competition with the Application and/or the Services;

(vi)          disassemble, reverse engineer or decompile, recompile, disrupt, circumvent, or attempt to derive any source codes or determine or copy any design structure, concept and/or methodology of the Application and/or the Services;

(vii)         copy, reproduce, duplicate, modify, alter, sell, resell, distribute, publish, display, perform, create derivative works from, upload, transfer, license, edit, post, frame, link or otherwise use or exploit information or data in or from the Application in a manner which is inconsistent with lawful and permitted purposes, or forge, misrepresent, destroy, corrupt or manipulate such information or data in or from the Application;

(viii)        copy, create derivative works based on or otherwise modify the Application and/or the Services;

(ix)          compile or create any dataset or database using information or data in the Application;

(x)           remove, modify and/or in any way tamper with any copyright and/or other proprietary rights notice on the Application and/or Services;

(xi)          unauthorised use of the Application and/or Services to reproduce, distribute, display, transmit or use materials protected by intellectual property rights, or otherwise reproduce, distribute, display, transmit or use materials protected by intellectual property rights, or otherwise breach any party’s intellectual property rights;

(xii)         circumvent, disable or otherwise interfere, tamper with or endanger the security of the Application and/or the Services;

(xiii)        access or attempt to access the Services or the Application other than through permitted means, or circumvent any access or use restrictions put into place to prevent certain uses of the Services or the Application;

(xiv)        impersonate any person or entity, use a false or fraudulent identity, or falsely state an affiliation with or authority to act on behalf of a person or entity;

(xv)         use the Services to create, use, send, store or run any virus(es), Trojan horse(s) and/or other harmful computer code(s), file(s), script(s), agent(s) or program(s) and/or otherwise engage in any malicious act or disrupt the security, integrity or operation of the Application and/or any of the Services;

(xvi)        access and/or disable any data, information, material, software and/or network of or in connection with the Application and/or any of the Services; and/or

(xvii)       perform or disclose any benchmarking, availability or performance testing of the Application or any network discovery, port and service identification, vulnerability scanning, password cracking, remote access or penetration testing of the Application and/or the services or systems on which the Application is operated.

 

9.             Operational Requirements and Security

 

9.1.         The User is responsible for ensuring that it and its User Personnel only access the Application and the Services using compatible and updated hardware and software meeting at a minimum, the Cybersecurity Standards. PSA shall not be liable in any way whatsoever for any delay or failure in the Application and/or Services experienced by the User and is not responsible for troubleshooting, making work-arounds for or customizing the Application to address any issues encountered by the User arising from or in connection with the User’s non-compliance with the Cybersecurity Standards (such as use of outdated or incompatible hardware or software).

 

9.2.         The User is fully responsible for adopting and implementing adequate and reasonable security measures for access by its User Personnel to, integration (if applicable) of its systems with the Application and uploading or downloading and transfer of data to and from the Application. Where required, the User must implement and ensure that the specific security requirements set out in the Cybersecurity Standards are satisfied. Any specific security requirements imposed by PSA are separate from and additional to, and shall not reduce, discharge, waive or otherwise release the User from its obligations to ensure that it has in place adequate and reasonable security measures.

 

9.3.         No reliance is, or will be made on PSA, and PSA does not assume any responsibility to the User notwithstanding the imposition of any security requirements in the Cybersecurity Standards. PSA may suspend or deny access to the Application and/or the Services until such security requirements are demonstrated to be satisfactorily implemented, but any provision of service to the User shall not constitute a waiver of this sub-clause nor otherwise affect or release the User’s liability under these Terms.

 

9.4.         Incident Investigation

 

(i)            For purposes of this Clause, “Incident” refers to any actual, threatened or suspected Unauthorised Act or other act, omission, vulnerability, gap or issue which in PSAM’s opinion, may result in (1) the unauthorized access, collection, use, disclosure, copying, modification or disposal of, or loss, destruction or corruption of the information or data in the Application, (2) interruption, delay, suspension or stoppage of the Services, (3) any fraud or illegal activity conducted or facilitated through, affecting or involving the Application, including an offence under the Computer Misuse Act of Singapore or a “cybersecurity incident” as defined under the Cybersecurity Act 2018 of Singapore, regardless whether such incident is reportable to any regulator under any applicable law, and (4) third-party attack, virus, Trojan horse, ransomware, phishing, or other type of malicious attack targeted or affecting the User or multiple Users or the Application, or the System on which the Application is hosted or is connected to.

 

(ii)           The User agrees to provide reasonable assistance to PSAM to facilitate the handling of an Incident in an expeditious and compliant manner. The User shall notify PSAM immediately if it becomes aware of any Incident, or any circumstances which may give rise to an Incident if not corrected, or which may suggest the Application is at risk of an Incident (including unusual activity or performance of the Application), and cooperate with PSAM to undertake

any preventive, correction, remediation or mitigation measures. In the event of any query or investigation by relevant competent authorities in respect of the Application or any Incident, the User and PSAM shall as far as reasonably possible, respond to such authority’s queries in a timely manner to the extent required by such authority, and abide by the decisions of such authorities.

 

(iii)          Where PSAM determines that an Incident is likely to have occurred, or there is reasonable suspicion that an Incident may occur due to any perceived vulnerability or unusual activity, PSA may suspend any part of the Services or temporarily restrict or suspend the User’s access to the Application.

 

(iv)          The User shall permit PSA and its authorised representatives and IT consultants to have access to the hardware, devices, systems, logs and other records of the User (including without limitation, its contractors’ hardware, devices, systems, logs and other records) to conduct an investigation into the Incident and its potential causes.

 

(v)           To the extent permitted by law, PSA and its authorised representatives and IT consultants shall keep all information or data of the User which is accessed pursuant to this Clause confidential. This clause does not affect any legal obligation of PSA to make a report to a competent authority or notify affected data subjects of any Incident.

 

(vi)          Upon completion of the investigation, where the Incident arose from any security deficiency, fault, negligence or breach of the User or its contractors, the User will promptly in consultation with PSA, take all necessary steps to correct the deficiency or fault, and to rectify any security breach or lapse.

 

(vii)         The rights under this Clause 9.4 (except for sub-clause (vi)) shall survive for three (3) years after expiry or termination of the User’s license in respect of the Application and/or the Services.

 

10.          Indemnities and Limitation of Liability

 

10.1.      The User shall fully indemnify and keep indemnified PSAM in respect of all liabilities, loss, damage, costs, expenses, fees, fines, penalties, actions, claims, prosecutions, investigations or proceedings:

 

(i)            arising in connection with the User’s breach of Clauses 8 and 14; and

(ii)           where PSAM is appointed to act as the User Administrator for the User, that are incurred by PSAM carrying out the User’s instructions as User Administrator, except to the extent caused by PSAM acting outside the scope of its authority as User Administrator.

 

10.2.      The User remains solely responsible for all activities occurring under its Corporate Accounts (notwithstanding that PSAM acts as User Administrator) and PSAM shall not be liable to the User for any claim, liability, loss, damage, cost or expense arising out of or in connection with such role as User Administrator.

 

10.3.      PSAM, including any of its servants, employees, staff, officers, directors, agents, contractors and/or representatives:

 

(i)            is not liable for any loss or damage whatsoever, and howsoever caused, claimed by any of the Users, any of the User Personnel and/or anyone else in connection with any access

and/or use of any of the Services and/or any reliance on any information on and/or available in the Application; and

(ii)           is not responsible nor liable for the acts and/or omissions of any third party users of the Application.

 

10.4.      To the fullest extent permitted by law, except where caused by fraud or deliberate misconduct of PSAM, PSAM excludes all liability which may be incurred by the User and/or its User Personnel arising from the use of the Application and/or the Services, or any loss, corruption, damage, security breach, deletion, modification or disclosure of the User’s data which is uploaded to or hosted in the Application, whether arising in contract, tort, strict liability, negligence or other legal theory.

 

10.5.      PSAM shall have no liability whatsoever for any loss of profit, business, business opportunity, revenue, turnover, anticipated savings, reputation, goodwill, productivity, downtime, loss of use, regardless whether such loss is direct or indirect, and/or any indirect, special, incidental, consequential, punitive or exemplary loss or damage, whether or not such loss could have been reasonably foreseen, or the possibility of such loss was actually known by or notified to PSAM.

 

10.6.      In respect of an Incident:

 

(i)            PSAM shall have no liability to the User in respect of any data loss, breach, data corruption, or unavailability of the Application or the Services or any acts or omissions by PSAM (including suspension of the User’s access to the Application or the Services) to investigate the Incident.

 

(ii)           Where the Incident is found to be caused by, contributed to or otherwise attributable to the User, the User shall indemnify and hold PSAM harmless against all liabilities, loss, damage, costs, expense, claims, legal or regulatory proceedings, investigations or inquiries, penalties, fines, including without limitation, legal, investigative and forensic costs incurred, arising from the Incident, except to the extent attributable to or contributed to by PSAM’s negligence or fault.

 

10.7.      Provided that PSAM has acted in good faith, it shall not be liable to the User in respect of any unauthorized action or transaction undertaken through the Application or provision of any Services to any person who is discovered not to have the relevant authority on behalf of the User. The User shall compensate PSAM for its direct loss or damage incurred (including any amounts which were mistakenly or fraudulently induced to be paid) arising from any fraud or unauthorized transaction perpetrated through the User’s account or by any person purporting to act on behalf of the User.

 

10.8.      PSAM’s officers and employees, Affiliates, and their contractors and contractors’ officers and employees, shall have the right to rely on and enforce this clause in respect of any claim by the User or any person claiming through or under the User.

 

11.          Termination

 

The User may terminate its Account by giving at least fourteen (14) days’ prior written notice to PSAM. All Users (including User Personnel) will cease to have access to the Application and the Services on the date of determination.

 

12.          Revision of Terms

12.1.      PSAM may from time to time at its discretion add to, amend, revise, modify and/or remove any of the Terms (“Terms Revision”). Whenever there is a Terms Revision, a User will be notified of such Terms Revision in its next logon. If any User does not agree and accept the Terms Revision, such User will not be permitted to access and/or use any of the Services.

 

13.          Confidentiality

 

13.1.      Unless otherwise expressly authorised by the User that disclosed its information, the Users shall keep confidential any information accessed or received through the Application. The Users shall not copy, transmit, transfer, retain, resell, redistribute, disclose or otherwise provide to anyone in any manner whatsoever any information or data accessed or received through the Application.

 

14.          Personal Data Protection

 

14.1.      For the purposes of the Terms and unless the context requires otherwise, as defined under section 2 of the Personal Data Protection Act 2012 of Singapore (“PDPA”), “Personal Data” means data, whether true or not, about an individual who can be identified: (a) from that data; or (b) from that data and other information to which PSAM and/or a User has or is likely to have access.

 

14.2.      The User represents and warrants that:

 

(i)    no Personal Data will be uploaded to the Application and/or in the course of the Services being provided, and all contact information and personal particulars that are provided by the User for purposes of Account registration or administration consist solely of “business contact information” as defined under the PDPA.

 

(ii)   no Personal Data to which the General Data Protection Regulation (GDPR), Regulation No. 2016/679 applies, is uploaded to the Application and/or in the course of the Services being provided.

 

14.3.      In the event that the User provides Personal Data to PSAM in the course of exercising any rights, fulfilling any obligations, or doing anything related to or arising out of the Terms, PSAM shall collect, use, or retain such Personal Data solely as a data intermediary and for the purposes of operating and providing the Application and the Services, and the User undertakes and warrants that it has complied with the PDPA, including obtaining express consent for the collection, use, disclosure, retention, including further processing of such Personal Data by PSAM.

 

15.          Internet

 

The Application and Services may be subject to limitations, delays and other issues inherent in the use of the internet and electronic communications. PSAM is not responsible for any delays, damages or losses resulting from such issues.

 

16.          Non-Waiver

 

Any failure or delay by PSAM in exercising or enforcing any of its rights pursuant to the Terms does not operate as a waiver of and does not prejudice or affect PSAM’s right subsequently to exercise or enforce any of such rights.

 

17.          Severability

If any and/or any part of the Terms is held unenforceable, PSAM may amend that part through a Terms Revision so as to give effect to the original intent, and the remaining Terms and/or remaining part of the affected Terms shall continue in full force and effect.

 

18.          Rights of Third Parties

 

Any person who is not a party to any agreement governed by the Terms has no right under the Contracts (Rights of Third Parties) Act (Chapter 53B) to enforce any of the Terms.

 

19.          Governing Law and Dispute Resolution

 

The Terms are governed by and interpreted according to the laws of Singapore. The User agrees to irrevocably submit to the exclusive jurisdiction of the courts of Singapore.